Salesforce, the top AI CRM, announced that it has partnered with Bandhan Bank to transform its loan origination systems (LOS) and provide customers with a smooth, digital-first experience. Bandhan Bank, which has more than 6,300 locations in 35 states and union territories, has led the way in banking innovation and financial inclusion. To offer customers throughout India easily accessible, effective, and technologically advanced financial solutions, this strategic partnership represents a major turning point in the bank’s technology-driven transformation journey.

An intelligent and effective lending experience has been created by Bandhan Bank through the consolidation of several loan origination systems (LOS) into best-in-class AI-driven platforms driven by Salesforce. To provide quicker, more effective, and customer-focused financial services, the bank has accelerated its digital transformation journey since October 2023, when it transitioned its Core Banking System. This has been achieved by improving operational excellence and product innovation. Bandhan Bank has simplified the entire loan lifecycle, from customer onboarding and credit evaluation to approval, disbursal, and servicing, by utilizing Salesforce’s Lightning Platform, which is utilized for Housing Finance LOS, and Sales Cloud for commercial loans.

The bank has improved loan quality, trade finance, payment processing, fraud detection, and risk management with AI at the center of this transformation, guaranteeing increased security and accuracy. It is also promoting efficiency, agility, and governance excellence by utilizing automation and data-driven decision-making, creating a stronger and more resilient financial ecosystem.

Arundhati Bhattacharya, President & CEO, of Salesforce, South Asia, said, “The banking industry is changing dramatically, becoming increasingly automated, intelligent, and customer-focused. The technological revolution at Bandhan Bank is evidence of how AI-powered technology can redefine financial services’ speed, agility, and trust. This partnership embodies Bandhan Bank’s audacious goal of building a data-driven, smarter, and more connected lending ecosystem that improves operational excellence and establishes new standards for customer satisfaction in the sector”.

Ratan Kumar Kesh, Executive Director & Chief Operating Officer, of Bandhan Bank, said, “At Bandhan Bank, we’re dedicated to using technology to make banking easier and more effective. We are developing a scalable, AI-powered digital platform that improves speed, agility, and operational excellence through our collaboration with Salesforce. We are improving decision-making, speeding up loan approvals, and guaranteeing a smooth experience for both our clients and staff by combining several LOS into best-in-class systems”.

Businesses can create and implement AI agents that can act independently across all business functions with Salesforce Agentforce, a new layer on the Salesforce Platform. The next development in digital banking is Agentforce, where AI agents collaborate with humans to enhance operational resilience, expedite lending workflows, and provide highly customized financial experiences as the financial services sector embraces AI-driven transformation.

For more details, visit https://www.salesforce.com/in/.

Priyanka Dutta