To focus on superior customer experience to its users, Vi announced an industry-first integration with Google’s Business Messages. Vi has integrated its VIC ChatBoT with Google’s Business Messages for providing 24×7 real-time customer service to support all Vi users on Smartphones.

The AI-powered VIC is enabled with LIVE Agent connect for assisted services which are extended to Google’s Business Messages also

This innovation enables users searching for Vior ViStores on Google Search or Google Maps to find the ‘Chat’ or ‘Message a Live Agent’ button against search results through which they can interact with the virtual agent, VIC, to get their queries answered instantaneously.

With this Vi has become the first brand in telecom, to integrate with Google’s Business Messages in India.