Tanishq announced its plans to reopen its 328 stores across the country in a phased-wised manner. The company will continue to strictly comply with all government rules while reopening and running operations at the store. The company plans to reopen first 50 stores by 10^th May, 2020.

Known for its industry-first best practices, Tanishq has rolled out a ‘Gold Standard’ safety e-book that reiterates company’s commitment to safety and well-being of customers and its employees at the store. It covers all staff and customer touch points, entailing numerous safety measures, including contact less shopping and strict social distancing at all times.

Highlights –

• Safety checks – Tanishq has come up with host of safety measures at different touchpoints – parking, entrance, jewellery counter, waiting lounge, lifts, washrooms, billing counter, Karigar Room etc.

• Staff training – Each staff member at the store has undergone 3 training sessions and are certified to serve the customers, maintain social distancing norms and assist them in contactless shopping

• Contactless shopping experience: Tanishq is encouraging digital payment options. In case the customer wants to pay in cash, cash boxes have been arranged. Gloves and masks have been made mandatory. Even credit cards are sanitised.

• Cleaning – Steps have been taken right from the entrance – disinfecting car keys, sanitising footwear, providing hand sanitisers, hand gloves, face masks, continuous sanitising of doors, seating area, washrooms and special surface cleaning process for jewellery using ultrasonic and steam cleaning.

• Social distancing – Activated online appointment facility, not more than 5 customers will be allowed to enter the store. The store layout has undergone changes to maintain minimum distance at seating area, lounge area, lifts, washroom, Karigar areas and cash counters

• Technology – Tanishq has launched new technology initiatives such as video calling feature, live assisted chat on our website and setting up of a remote war room to resolve any customer query in real-time to name a few. The team has been trained to virtually engage with customers and assist them in selecting jewellery.

Customers can visit http://www.tanishq.co.in for further details.